FAQ
Fequently Asked Questions
T & C
Where do I start?
We have made the booking process so simple! Head over to our packages page for our 4 easy steps or the booking page to submit a request.
Can I hold the date I want and plan the details later?
Absolutely! Your date is what you want to lock in ASAP as they get booked up quickly. Fill out the form on the booking page with the details you have so far. We will send you the invoice so you can pay your reservation deposit and we can hold that day for you.
How far in advance do I need to book?
We ask that you book 2-3 months in advance to help us save your date and the picnic decor. However, we do understand that fun plans come up last minute, so you can book up to 9 days prior to your picnic.
What are your hours?
You can book your picnic between Friday to Sunday from 10 am - 7 pm. We do need an hour to set up and an hour to tear down (depending on the package and location you choose). If you need more time to enjoy, you can always add additional hours! July and August, we are available 7 days a week from 10 am-7 pm.
Do you have food options?
Absolutely! We have partnered with local charcuterie vendors for a wonderful grazing experience. Let us know the vision for your party and we can send you the options they can provide for our clients. They can accommodate small to large gatherings from individual boxes to stunning table spreads. Quality is their highest priority.
Is delivery free?
Our office is based in Langley but we serve the lower mainland. Delivery is free within a 15km radius from downtown Langley. Any location outside of 15km from downtown Langley will have a travel fee based on your zone.
Is there a damage deposit?
We will include a refundable damage deposit on your invoice, the amount of which will be determined by the package you choose. We will refund your deposit 48hrs after we collect the items barring no damages or lost items (including, but limited to, instances that require professional cleaning.)
How does payment work?
Once we have finalized the details of your picnic, we will send you the invoice. We will hold your date for 8 hours at which time a 50% non-refundable reservation deposit will be due. You can make payments by Etransfer or PayPal ( 5% fee.) 9 days before your picnic we will send a second invoice for payment of the remaining balance.
What is your cancellation policy?
We get it, things happen. Although all amounts paid are non-refundable, you can reschedule (please see the next question for the rescheduling policy). If you do not want to re-schedule, you can simply cancel your event completely (no refunds).
Can I reschedule?
Yes! You have up to 9 days before your picnic to reschedule. Rescheduling 8-4 days before your picnic will result in a rescheduling fee. Rescheduling 3 days before your event will be a cancellation (please see cancellation policy above). You can re-book within 2 months from the original event date. All amounts paid will be moved to your future date. Please remember that we cannot guarantee the date or item availability.
What if there is bad weather for my outdoor picnic?
We live in Rain-couver and as you know sunshine is not always guaranteed! We strongly advise you to have a pre-selected backup location, where we can still continue the event as planned. You may also want to consider renting a tent: we can provide you with some recommendations.
Can I make changes after booking?
Yes! You have until 9 days before your event to make any changes to your guest count and package details. Some limitations apply.